![]() ![]() Somehow whenever there are concepts of computer generated worlds, where you primarily interact with something machine generated, we end up with a new version of telepresence, where you still require human assistance. if the call center employee can see what you see, but it is a far cry from the promise that AR actually augments the real world by showing you the extra information you are looking for almost instantly. So instead of having the schematics of the machine available on the device and guiding the user through the repair process, HP’s vision seems to be more that of a call center. But like e-learning and fully realized VR world this requires a lot of content creation, and a lot more sophisticated object recognition and interaction than is available today. In fact this has been a big use case for exiting industrial wearables with a single microdisplay that have been around for decades. Ikea could drop even their minimalistic manuals and simply tell me where to put that screw. Now having an AR device to guide me through a complex process would be very nice. ![]() And of all the great things in Meta’s metaverse vision the thing they are actually implementing is virtual meetings. But you can talk to others in VRChat or hang out in Rec Room. Can you ski down the pyramids or climb the Everest with Batman? Not really. The concept of VR was driven by the idea of creating virtual world, where you could do things that simply aren’t possible in the real world, whether this is the idea of an abstract cyberspace or a more down-to-earth second life version like the Ready Player One Oasis. And when a global pandemic created the best use case for e-learning ever, we finally got … massive zoom calls. ![]() There are some modules for questionaries, but mostly the euphemistic term “blended learning” is just the same type of instruction we have used for decades or centuries, only via video calls and chat. What we ended up with are learning management systems that are mostly distribution platforms for PDFs and ways to chat with teachers. Basically, create a private tutor for everyone. I’ve worked for a long time on e-learning, where the main idea was that the process would adapt to the individual student, content would be compiled depending on process and multiple ways to explain a subject would be available for the different learning approaches people use. Neat video, but in a way it demonstrates a “typical” failure of technology that sets out to revolutionize some area by removing humans from the loop and automatizing something, only to end up as a new form of telephone support. HP hasn’t clearly detailed exactly what software it’s running on HoloLens to facilitate xRServices, but it seems likely that it is leveraging Microsoft’s Dynamics 365 Remote Assist platform which includes many of the AR functions that HP showcased in its xRServices concept video-like augmented annotation, document visualization, and video chatting through the headset. Further the company says the service can be used to provide AR training for various workflows and issues that may arise with the company’s industrial printers. HP is pitching the solution as a way to allow even untrained individuals to fix issues with the help of a specialist on the other end who can guide them step-by-step through troubleshooting and repairs with AR instruction. The program employs Microsoft’s HoloLens 2 headset, which HP’s customers can use to access AR training and live guided instructions to fix issues that arrive with complex, commercial scale printers. The company’s newly announced xRServices program promises to deliver remote AR support for its industrial printer customers. ![]() While many AR companies are focused on building AR products, HP is making an interesting move in using the technology as an add-on to improve an existing line of its business. HP this week announced its ‘xRServices’ program which equips customers of its industrial printers with a HoloLens 2 headset, allowing the company to provide immersive remote support for repairs, training, and more. ![]()
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